First Response Emergency Care Level 3 

First Responder 

Our Level 3 First Responders are highly trained professionals equipped with the knowledge and skills to assess, treat, and stabilise patients suffering from serious illness or injury. They provide critical pre-hospital care and ensure the right emergency support is requested when needed.

To maintain the highest safety standards, we never operate with solo responders. Every First Aid unit is staffed with a minimum of two qualified personnel, ensuring effective teamwork and patient safety at all times.

This qualification meets Level D requirements of the Purple Guide, aligning with recognised event medical standards and best practice guidelines across the UK. 

Trauma Response Bag with Defibrillator

Oxygen

Minor injury treatment equipment

Immobilisation & Traction Equipment

Burns Kit

Oxygen

Exposure Equipment

Airway Management Equipment

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Emergency Medical Technician  EMT 

The range of practice for FREC 4 Responders is more comprehensive and diverse than that of FREC 3 First Responders. They have a strong foundation of knowledge and skills to effectively manage emergencies like cardiac arrest, heart attacks, and diabetic emergencies. These responders are adept at assessing and treating casualties while recognising when additional resources are needed. They may independently handle patient care and transport them to healthcare facilities. This unit can facilitate the transfer of patients, including those requiring urgent and time-sensitive interventions. Emergency Medical Technician teams may either be the sole responders on-site or collaborate within a larger multidisciplinary team. Meets Level F requirements of the Purple Guide 

Trauma Response Bag with Defibrillator

Oxygen

Minor injury treatment equipment

Immobilisation & Traction Equipment

Patient Observation Equipment

Entonox Pain Relief

Trauma Kit

Burns Kit

Exposure Equipment

Advanced Airway Management Equipment

Life-Saving Medications (SALMS)

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Operational Commander / Medical Manager  

At Catseye Response, the Operational Commander plays a crucial role in ensuring the safety, efficiency, and professionalism of our operations. This position carries significant responsibility and accountability, overseeing all medical and operational activity during an event.

Our Operational Commanders provide leadership, guidance, and direction to the team — ensuring everyone understands their responsibilities and how to deliver the highest standards of care and service. They plan and coordinate how each event will be managed from an operational and medical perspective, in line with risk assessments and the expectations of event organisers.

During events, the Operational Commander acts as the immediate point of contact for organisers. They maintain clear, two-way communication between the Catseye Response team and event management, ensuring that patient care remains the top priority and that any operational concerns or changes are dealt with promptly and effectively.

This key leadership role is typically undertaken by one of our senior team members, such as an Operations Manager, Training Officer, or Operations Director.

Decision Making.

Ten Second Triage Tool.

Log writing.

Have an understanding of partner agencies roles and responsibilities.

Contact key partner agencies if the need arises.

Competency in decision making in response to major incident

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