1. Introduction

Catseye Response Medical Services Group ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data in accordance with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)

2. Data Controller

Catseye Response Medical Services Group is the data controller responsible for your personal data.

Contact details:
Email: data@catseyeresponsemedical.services

3. The Information We Collect

a) Personal Data

• Name
• Email address
• Telephone number
• Organisation details
• Event or service enquiry details

b) Special Category Data (Health Information)

Where required for medical service provision, we may process health-related information. This is treated as Special Category Data under UK GDPR and is processed only where lawful and necessary.

c) Technical Data

• IP address
• Browser type and version
• Time zone setting
• Device information
• Website usage data

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Consent (Article 6(1)(a))
• Contract performance (Article 6(1)(b))
• Legal obligation (Article 6(1)(c))
• Legitimate interests (Article 6(1)(f))

Where Special Category Data is processed, we rely on:

• Article 9(2)(h) – Provision of health or social care
• Article 9(2)(c) – Vital interests
• Article 9(2)(a) – Explicit consent (where required)

5. How We Use Your Data

• To provide medical and event medical services
• To respond to enquiries
• To fulfil contractual obligations
• To comply with regulatory and legal requirements
• To improve our website and services

6. Data Sharing

We may share your data with:

• Healthcare professionals involved in service delivery
• Emergency services where necessary
• Professional advisers (legal, insurance, regulatory)
• IT service providers and hosting providers

We do not sell personal data.

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, regulatory, insurance and clinical governance requirements.

8. Data Security

We implement appropriate technical and organisational security measures including:

• Secure data storage systems
• Access controls
• Encryption where appropriate
• Confidentiality agreements

9. Your Legal Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction
• Request erasure (where applicable)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise your rights, contact us using the details above.

10. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with:

Information Commissioner's Office (ICO)
Website: https://www.ico.org.uk
Helpline: 0303 123 1113

11. Cookies

Our website may use cookies to enhance user experience and analyse website traffic. You may disable cookies through your browser settings. Where required, consent will be obtained before non-essential cookies are placed.

12. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.