Our Clinical Team
Learn about our team of first responders and EMT operational commanders, dedicated to saving lives and ensuring safety in critical situations
First Response Emergency Care Level 3
First Responder 
Our Level 3 First Responders are highly trained professionals equipped with the knowledge and skills to assess, treat, and stabilise patients suffering from serious illness or injury. They provide critical pre-hospital care and ensure the right emergency support is requested when needed.
To maintain the highest safety standards, we never operate with solo responders. Every First Aid unit is staffed with a minimum of two qualified personnel, ensuring effective teamwork and patient safety at all times.
This qualification meets Level D requirements of the Purple Guide, aligning with recognised event medical standards and best practice guidelines across the UK.
💓 Trauma Response Bag with Defibrillator
💨 Oxygen Supply & Delivery Systems
🩹 Minor Injury Treatment Equipment
🦴 Immobilisation & Traction Equipment
🔥 Comprehensive Burns Kit
❄️ Exposure & Thermal Protection Equipment
🫁 Advanced Airway Management Equipment
Why Choose Us Contact Us
First Response Emergency Care Level 4
FREC 4 Responders have an extended and advanced scope of practice compared to FREC 3 First Responders. With a strong clinical knowledge base and advanced practical skills, they are equipped to manage a wide range of emergency situations, including:
Cardiac arrest
Heart attacks
Diabetic emergencies
Other medical and traumatic incidents
FREC 4 Responders can carry out full patient assessments, deliver effective treatment, and identify when additional or specialist resources are required. They are also qualified to manage patients independently and transport them to hospital when needed.
These responders are authorised to transport patients requiring urgent or time-critical care. They may work as a standalone emergency unit or as part of a multidisciplinary team alongside other emergency services.
FREC 4 Responders meet Level E requirements as set out in the Purple Guide.
💓 Trauma Response Bag with Defibrillator
💨 Oxygen Supply & Delivery Systems
🩹 Minor Injury Treatment Equipment
🦴 Immobilisation & Traction Equipment
📊 Patient Observation Equipment
😌 Entonox Pain Relief (Gas & Air)
🚑 Comprehensive Trauma Kit
🔥 Burns Treatment Kit
❄️ Exposure & Thermal Protection Equipment
🫁 Advanced Airway Management Equipment
Emergency Medical Technician EMT
The range of practice for FREC 4 Responders is more comprehensive and diverse than that of FREC 3 First Responders. They have a strong foundation of knowledge and skills to effectively manage emergencies like cardiac arrest, heart attacks, and diabetic emergencies. These responders are adept at assessing and treating casualties while recognising when additional resources are needed. They may independently handle patient care and transport them to healthcare facilities. This unit can facilitate the transfer of patients, including those requiring urgent and time-sensitive interventions. Emergency Medical Technician teams may either be the sole responders on-site or collaborate within a larger multidisciplinary team. Meets Level F requirements of the Purple Guide
💨 Oxygen Supply & Delivery Systems
🩹 Minor Injury Treatment Equipment
🦴 Immobilisation & Traction Equipment
📊 Patient Observation Equipment
😌 Entonox Pain Relief (Gas & Air)
🚑 Comprehensive Trauma Kit
🔥 Burns Treatment Kit
❄️ Exposure & Thermal Protection Equipment
🫁 Advanced Airway Management Equipment
💊 Life-Saving Medications (SALMS)
Operational Commander / Medical Manager
At Catseye Response, the Operational Commander plays a crucial role in ensuring the safety, efficiency, and professionalism of our operations. This position carries significant responsibility and accountability, overseeing all medical and operational activity during an event.
Our Operational Commanders provide leadership, guidance, and direction to the team — ensuring everyone understands their responsibilities and how to deliver the highest standards of care and service. They plan and coordinate how each event will be managed from an operational and medical perspective, in line with risk assessments and the expectations of event organisers.
During events, the Operational Commander acts as the immediate point of contact for organisers. They maintain clear, two-way communication between the Catseye Response team and event management, ensuring that patient care remains the top priority and that any operational concerns or changes are dealt with promptly and effectively.
This key leadership role is typically undertaken by one of our senior team members, such as an Operations Manager, Training Officer, or Operations Director
🧠 Decision Making – Demonstrates effective and timely decision making under pressure.
⏱️ Ten Second Triage Tool – Applies the triage tool accurately and appropriately in dynamic environments.
📝 Log Writing – Maintains accurate and concise incident documentation.
🤝 Understanding Partner Agencies – Understands the roles and responsibilities of partner agencies within a multi-agency response.
📞 Liaison with Partner Agencies – Engages and communicates with key partner agencies when required.
🚨 Major Incident Decision Making – Demonstrates competence in decision making during major incident response.
Qualified Professionals,
Not Volunteers
What sets us apart is our unwavering commitment to professionalism and clinical excellence.
While many organisations depend on volunteers, Catseye Response Medical Services employs only fully qualified, trained, and experienced medical personnel.
Each member of our team undergoes a rigorous vetting process and brings a comprehensive understanding of event operations, emergency response, and medical best practices. This ensures that every event we support is managed with the highest standard of care, competence, and reliability.
By prioritising professional expertise over volunteer assistance, we guarantee our clients receive a consistent, dependable, and premium level of service — no compromises.
Our Team Consists of the following:
🦺 First Responders (FREC 3)
⛑️ FREC 4
🚑 Emergency Medical Technicians (EMTs)
💉 Paramedics
🩺 Nurses
📞 Communications Specialists
🎖️ Operational Commanders
🧭 Incident Commanders
All our team members hold regulated and nationally recognised qualifications.
As some of the first to arrive at an incident, first responders often include police officers, firefighters, and medical personnel. At festivals and events, this group may also include Emergency/Community First Responders, Door Supervisors, Close Protection Operatives, and Security Guards. Additionally, first responders are found in high-risk environments such as the military, power stations, agriculture, and manufacturing.
When every second counts, Catseye Response Medics delivers professional, on-site medical support for your event or organisation. Our highly trained team is ready to respond to any medical emergency, providing immediate care and stabilisation until further help arrives.
Stretcher & Rapid Response
Our ambulance service provides immediate medical assistance and safe patient transportation when it matters most. Whether it’s day or night, you can count on our professional team for compassionate care, rapid response, and dependable support in any emergency.
- Renault Master Frontline Ambulance
- Skoda Scout 4x4 Rapid Response Cars
- All fully livered as Ambulances
- All fully kitted to NHS Specs.
Experienced
At Catseye Response Medical Services, we provide rapid and effective medical solutions tailored to every situation. Our experienced, highly trained team is ready to deliver the care you need-precisely when you need it most.
Our Clinical Team- Experienced & Competent Team of professionals
- All fully vetted
- All have unifrom and ID card
- All work within the NHS or Emergency services sector.
Professional
Medical resources designed to support your practice. Stay informed with the latest tools, guidelines, and insights that empower healthcare professionals to deliver the highest standard of care.
- Ambualances
- State of the art medical equipment
- Prepared for any situation
- Experienced Medical Team for peace of mind.
