First Response Emergency Care Level 3 

First Responder 

Our Level 3 First Responders are highly trained professionals equipped with the knowledge and skills to assess, treat, and stabilise patients suffering from serious illness or injury. They provide critical pre-hospital care and ensure the right emergency support is requested when needed.

To maintain the highest safety standards, we never operate with solo responders. Every First Aid unit is staffed with a minimum of two qualified personnel, ensuring effective teamwork and patient safety at all times.

This qualification meets Level D requirements of the Purple Guide, aligning with recognised event medical standards and best practice guidelines across the UK. 

First Response Emergency Care Level 4 

FREC 4 Responders have an extended and advanced scope of practice compared to FREC 3 First Responders. With a strong clinical knowledge base and advanced practical skills, they are equipped to manage a wide range of emergency situations, including:

• Cardiac arrest

• Heart attacks

• Diabetic emergencies

• Other medical and traumatic incidents

FREC 4 Responders can carry out full patient assessments, deliver effective treatment, and identify when additional or specialist resources are required. They are also qualified to manage patients independently and transport them to hospital when needed.

These responders are authorised to transport patients requiring urgent or time-critical care. They may work as a standalone emergency unit or as part of a multidisciplinary team alongside other emergency services.

FREC 4 Responders meet Level E requirements as set out in the Purple Guide.

Emergency Medical Technician  EMT 

The scope of practice for Emergency Medical Technicians (EMTs) is extensive and exceeds that of Advanced First Aiders and practitioners trained to FREC Level 4. EMTs possess advanced clinical knowledge and a comprehensive skill set, enabling them to manage a wide range of medical and traumatic emergencies, including cardiac arrest, acute coronary syndromes, and diabetic emergencies.

EMTs are trained to carry out thorough patient assessments, initiate appropriate clinical interventions, and determine when escalation to additional clinical resources is required.The level and type of medical resource required for your event will be determined through a comprehensive risk assessment, which will be fully discussed with you. The deployment of Emergency Medical Technicians represents a robust and versatile solution for event medical cover. In accordance with the findings of the risk assessment, 

Meets Level F requirements of the Purple Guide 

Operational Commander / Medical Manager  

At Catseye Response, the Operational Commander plays a crucial role in ensuring the safety, efficiency, and professionalism of our operations. This position carries significant responsibility and accountability, overseeing all medical and operational activity during an event.

Our Operational Commanders provide leadership, guidance, and direction to the team — ensuring everyone understands their responsibilities and how to deliver the highest standards of care and service. They plan and coordinate how each event will be managed from an operational and medical perspective, in line with risk assessments and the expectations of event organisers.

During events, the Operational Commander acts as the immediate point of contact for organisers. They maintain clear, two-way communication between the Catseye Response team and event management, ensuring that patient care remains the top priority and that any operational concerns or changes are dealt with promptly and effectively.

This key leadership role is typically undertaken by one of our senior team members, such as an Operations Manager, Training Officer, or Operations Director